Service Hotline

• Phone : +86-577-62679872
• Fax : +86-577-62673002

Pledge

• 1. Guarantee to provide users with good pre-sales and after-sales services, introduce product performance and usage requirements for users, and provide relevant information before ordering.
• 2. Technical training for user needs, quality tracking and user visits to key users, timely improvement of product performance based on user needs, and continuous improvement of product quality.
• 3. After receiving the user's request to solve the problem of the product in use, the company will make a preliminary response within 1 hour, and the major problem will arrive at the scene within 24 hours.
• 4. The equipment and products supporting the key projects are guaranteed to be delivered in accordance with the requirements of the contract. For those who need technical services, professional technical service personnel will be sent to participate in the unpacking acceptance and guide the installation and commissioning work until the equipment operates normally.

Repair machine return to factory repair instructions

Except as stipulated in the contract, the customer shall bear the round-trip transportation costs in the following situations:

• 1. Not covered by the warranty.
• 2. It is not due to our products that need to be returned to the factory for repackaging.
• 3. It is out of warranty, but can be repaired for free after application.
• 4. Within the scope of the warranty, but without consultation with our company, direct express delivery to the factory.